The Power of WOW
How to Electrify Your Work and Your Life by Putting Service First
The Employees of Zappos.com, Tony Hsieh, and Mark Dagostino
The employees of Zappos share their personal stories about their experience working in a company with an innovative culture, providing an unprecedented insight into how a company's culture can influence the customer experience. In Zappos' case, their customers actually say "wow!"
For us at May & Company, The Power of WOW confirms our belief that culture can drive a company's success by creating employees that love their work, which keeps the customer coming back.